Privacy policy

Privacy Policy — Gearhead

Last Updated: 09/08/2026

Gearhead ("we," "us," "our," gearhead.co.in) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our store:

Personal Information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party payment gateways — we do not store your full card/UPI details)
  • Order history and preferences
  • Any information you share with us via contact forms, WhatsApp, or customer support

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, referral source
  • Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and payment processing
  • Communicate with you about your order status, shipping updates, and customer support
  • Send promotional emails, offers, or updates (only if you've opted in — you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure the security of our platform
  • Comply with legal obligations under Indian law

We do not sell your personal information to third parties for their marketing purposes.

3. Cookies

Our website uses cookies and similar tracking technologies to:

  • Keep items in your cart between visits
  • Remember your login/session information
  • Understand how visitors use our site (via analytics tools)
  • Deliver relevant ads through platforms like Meta (Facebook/Instagram) Ads

You can disable cookies through your browser settings, though this may affect certain site features (like cart functionality).

4. Third-Party Services

We work with trusted third-party service providers to operate our store, including:

  • Shopify — our e-commerce platform, which processes and stores order data
  • Qikink — our print-on-demand fulfillment partner, which receives your shipping details to process and deliver orders
  • Payment gateways (e.g., Razorpay, Shopify Payments) — for secure payment processing
  • Meta (Facebook/Instagram) Ads — for marketing and retargeting purposes
  • Email/SMS marketing tools — if you've opted in to receive updates

These third parties have access only to the information necessary to perform their functions and are contractually obligated to protect your data in accordance with applicable law.

5. Data Security

We implement reasonable security practices and procedures, including encryption (SSL) and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

Under the DPDP Act, 2023 and applicable Indian law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time
  • Lodge a grievance regarding the handling of your data

To exercise any of these rights, please contact us using the details in Section 8.

7. Children's Privacy

Our website and products are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name:Arpit Bhargava Email: Arpit.drafts@gmail.com Address: chatta raj vaid,arya smaj,Patiala,Punjab 147001.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.