Refund policy

Return & Refund Policy — Gearhead

Last Updated: 09/08/2026

At Gearhead, every product is made just for you — printed on demand once your order is placed. Because of this, our return process works a little differently from typical retail stores. Here's exactly what's covered, what isn't, and how we make it right if something goes wrong on our end.

1. Return Eligibility Criteria

We accept returns/replacements only for the following:

  • The product arrives damaged (torn, stained, or physically damaged in transit)
  • The product is defective (print quality issue, faded print, misaligned design)
  • You received the wrong item (incorrect design, size, or product from what you ordered)

We do not accept returns for:

  • Change of mind
  • Incorrect size selected by the customer at checkout (please refer to our size chart before ordering)
  • Minor variations in color or print placement that fall within normal production tolerance

2. Return Timeframe

You must report any issue within 7 days of delivery. Claims made after this window unfortunately cannot be processed, as our fulfillment partner's quality review process is tied to this timeframe.

To submit a claim, please share:

  • An unboxing video (unedited, showing the package being opened) — this is mandatory for all damage/defect claims
  • Clear photos of the defect or damage
  • Photos of the original packaging

Without an unboxing video, we may not be able to verify the claim, so we strongly recommend recording your unboxing whenever possible — especially for online orders.

3. Refund Process & Timing

  • Refunds are issued only for verified cases of damage, defects, or fulfillment errors on our part.
  • Once your claim is submitted with the required proof, our team will review it within 24-48 hours.
  • If approved, refunds are processed to your original payment method within 10-12 business days.
  • For COD orders, refunds will be processed via bank transfer or UPI — we'll reach out to collect these details once your claim is approved.
  • Shipping charges are non-refundable, unless the return is due to an error on our part.

4. Exchange Options

  • If your product arrived defective, damaged, or was the wrong item, we'll happily send a replacement of the same product (same design, size, and color) at no extra cost, once your claim is verified.
  • Size exchanges for incorrectly selected sizes are not covered under this policy, since each item is made to order specifically for you. If you'd like a different size, you're welcome to place a new order — we recommend checking our size chart carefully before ordering to avoid this.

5. Damaged or Defective Products

We take quality seriously, and every item is quality-checked before it ships. That said, if something slips through or gets damaged in transit:

  1. Do not discard the packaging or product — you may need to provide photos of both.
  2. Record an unboxing video if you suspect any damage before fully opening the package.
  3. Contact us within 7 days of delivery with your order number, photos/video, and a brief description of the issue.
  4. Our team will review and get back to you within 24-48 hours with next steps (replacement or refund).

Note: Please open your package carefully. If a product is damaged due to being cut/torn while opening with scissors or sharp objects, we may not be able to process a refund or replacement unless clear unboxing footage is provided showing the package's condition before opening.

6. Non-Returnable Items

Since every Gearhead product is custom printed on demand specifically for your order, the following are not eligible for return or refund:

  • Products with no manufacturing defect or damage
  • Items returned due to personal preference or change of mind
  • Incorrect size ordered by the customer
  • Products beyond the 7-day claim window
  • A measurement tolerance of ±0.5 inches is standard for apparel and is not considered a defect

7. Return Shipping Costs

  • If a return/replacement is approved due to our error or a defect, we cover all associated costs — you won't be charged for return shipping or the replacement.
  • We do not require you to ship the damaged item back in most cases — photo/video verification is typically sufficient. If a physical return is needed, we'll provide clear instructions and cover the cost.

8. Order Cancellations

Since production begins shortly after an order is placed, we can only accommodate cancellation requests within 3-4 hours of placing your order. Once an order enters production, it cannot be cancelled or modified.

9. Lost Packages

If your order is lost in transit, please let us know once the estimated delivery window has passed. We'll investigate with our shipping partner and, once confirmed lost, issue a refund or replacement — whichever you prefer.

10. Contact Us

We want you to feel confident shopping with us. If anything about your order doesn't feel right, reach out — we're here to help make it right.

Email: gearsheadco@gmail.com

Please include your order number and a brief description of the issue so we can assist you as quickly as possible.

This policy reflects the fulfillment and quality terms provided by our production partner (Qikink) and is designed to be fair to both our customers and our small business. We're committed to resolving any genuine issue quickly and transparently.